COMMON QUESTONS
Q: Do I need to purchase paint for my project?
A: No. We will handle the acquisition of paint purchasing, pick up, and delivery of your paints. We just need to know what type of paint you desire for your project, such as Sherwin-Williams® or Benjamin-Moore® paints, the color, the sheen, and the number.
Q: I am having my cabinets painted. Do I need to remove any items such as food or dishes before painting?
A: No. We ask only that you remove items off the counters so we can protect and mask those areas for prepping and paint. For cabinets we typically will mask off the inside front with 3M® plastic. If anything, you can push items to the back of your cabinets, unless you have glass on your cabinets. In that case we would ask that you would remove those items prior to paint.
Q: Do I need to remove outlet covers prior to painting or will Room Ninjas do that?
A: We will handle the removal of all necessary outlet covers and will replace them after the paint is dry.
Q: Our ceilings are getting painted. Do I need to remove all furniture out of those rooms prior to paint?
A: The general rule is that less is more. If it's cumbersome or not realistic for you to remove all the items from the painted areas prior to paint, we ask that you move all items towards the center area of that room or rooms prior to painting. We will cover all personal items and or furniture with large plastic to protect those items. Please understand we are there to paint. We are not a moving company. There is a charge for moving excessive items prior to painting. This is located in your original estimate you received and or that we will provide you.
Q: Do I need to take down my mini blinds so that you can paint around them?
A: We will handle the removal and replacement of your many blinds. If you have curtains we ask that you take those off before our arrival to safeguard them from paint. If you need assistance we can provide it for you.
Q: Do I need to make a deposit to hold my spot for my painting project?
A: Yes, we typically ask for an initial half-down deposit prior to your project commencing. This allows us to know you are serious and need your project booked as soon as possible. It also allows us to order and acquire any materials necessary prior to your paint project beginning.
Q: How do you receive payment?
A: We accept all forms of payment. Cash, check or debit card, Visa® Master Card® American Express® Discover® and the majority of all other major credit cards, Venmo, and Apple Pay.
Q: Is there a fee if I pay by credit card?
A: There is a 2.9% charge for purchases made by credit card.
Q: Will you send me an invoice for my deposit?
A: Yes, Room Ninjas™ will typically email you the invoice for payment via HouseCall Pro. HouseCall Pro is the #1 field service management platform we use for our company which is also used by over 30,000 small business professionals across the U.S. All payments are encrypted and secure through HouseCall Pro's AES-256. Or the Advanced Encryption Standard.
Q: When my project is completed will someone walk through it with me?
A: Yes, a Room Ninjas™ representative will do a final walk through to ensure nothing is missed before final payment is required, to ensure you are 100% satisfied with the project.
Q: Is my paint project guaranteed?
A: Room Ninjas™ guarantees the workmanship and quality of your paint job from one year from the finish project date. Our commitment covers, the quality, the products used, and the overall coverage of the paint or stain application.
Q: Are you a licensed and insured company and do you have Workmans Comp. on your contractors?
A: Room Ninjas™ is licensed and insured for general liability insurance up to $2,000,000.00 collectively by Landers Insurance Agency LLC / Erie Insurance®. All our contractors are insured by ROOM NINJAS™ with Workmans Compensation Insurance on all projects through: The Hartford® Financial Services Group, Inc.
Q: Do I need to purchase paint for my project?
A: No. We will handle the acquisition of paint purchasing, pick up, and delivery of your paints. We just need to know what type of paint you desire for your project, such as Sherwin-Williams® or Benjamin-Moore® paints, the color, the sheen, and the number.
Q: I am having my cabinets painted. Do I need to remove any items such as food or dishes before painting?
A: No. We ask only that you remove items off the counters so we can protect and mask those areas for prepping and paint. For cabinets we typically will mask off the inside front with 3M® plastic. If anything, you can push items to the back of your cabinets, unless you have glass on your cabinets. In that case we would ask that you would remove those items prior to paint.
Q: Do I need to remove outlet covers prior to painting or will Room Ninjas do that?
A: We will handle the removal of all necessary outlet covers and will replace them after the paint is dry.
Q: Our ceilings are getting painted. Do I need to remove all furniture out of those rooms prior to paint?
A: The general rule is that less is more. If it's cumbersome or not realistic for you to remove all the items from the painted areas prior to paint, we ask that you move all items towards the center area of that room or rooms prior to painting. We will cover all personal items and or furniture with large plastic to protect those items. Please understand we are there to paint. We are not a moving company. There is a charge for moving excessive items prior to painting. This is located in your original estimate you received and or that we will provide you.
Q: Do I need to take down my mini blinds so that you can paint around them?
A: We will handle the removal and replacement of your many blinds. If you have curtains we ask that you take those off before our arrival to safeguard them from paint. If you need assistance we can provide it for you.
Q: Do I need to make a deposit to hold my spot for my painting project?
A: Yes, we typically ask for an initial half-down deposit prior to your project commencing. This allows us to know you are serious and need your project booked as soon as possible. It also allows us to order and acquire any materials necessary prior to your paint project beginning.
Q: How do you receive payment?
A: We accept all forms of payment. Cash, check or debit card, Visa® Master Card® American Express® Discover® and the majority of all other major credit cards, Venmo, and Apple Pay.
Q: Is there a fee if I pay by credit card?
A: There is a 2.9% charge for purchases made by credit card.
Q: Will you send me an invoice for my deposit?
A: Yes, Room Ninjas™ will typically email you the invoice for payment via HouseCall Pro. HouseCall Pro is the #1 field service management platform we use for our company which is also used by over 30,000 small business professionals across the U.S. All payments are encrypted and secure through HouseCall Pro's AES-256. Or the Advanced Encryption Standard.
Q: When my project is completed will someone walk through it with me?
A: Yes, a Room Ninjas™ representative will do a final walk through to ensure nothing is missed before final payment is required, to ensure you are 100% satisfied with the project.
Q: Is my paint project guaranteed?
A: Room Ninjas™ guarantees the workmanship and quality of your paint job from one year from the finish project date. Our commitment covers, the quality, the products used, and the overall coverage of the paint or stain application.
Q: Are you a licensed and insured company and do you have Workmans Comp. on your contractors?
A: Room Ninjas™ is licensed and insured for general liability insurance up to $2,000,000.00 collectively by Landers Insurance Agency LLC / Erie Insurance®. All our contractors are insured by ROOM NINJAS™ with Workmans Compensation Insurance on all projects through: The Hartford® Financial Services Group, Inc.
Room Ninjas™ is a registered Trademark of Industrial Design & Innovation LLC ©2023 All Rights Reserved. Nashville, Tennessee